About CoinCasino
CoinCasino is operated by Igloo Ventures SRL, the company behind the established CoinPoker platform. Launched in 2023, the casino holds an Anjouan iGaming license and serves players globally with a focus on cryptocurrency-powered gambling.
Company Background
Igloo Ventures SRL launched CoinCasino in 2023 as a natural extension of their CoinPoker brand, which has been operating in the crypto poker space since 2018. This background in blockchain gaming gave CoinCasino a head start in terms of infrastructure, payment processing, and understanding what crypto-native players actually want from an online gambling platform.
The platform was designed from day one as a crypto-first operation. Rather than retrofitting cryptocurrency onto a traditional casino framework, CoinCasino was built around blockchain transactions, supporting 21 digital assets and processing withdrawals on-chain without converting to fiat. The integration with the CoinPoker ecosystem means the technical infrastructure handles high transaction volumes reliably.
Licensing & Regulation
CoinCasino operates under an iGaming license issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. This is an offshore gambling jurisdiction used by many crypto-focused casinos. While it does not carry the same regulatory weight as licenses from Malta (MGA), Curaçao, or the UK Gambling Commission, it does require operators to meet basic standards for fair gaming and financial transparency.
All game providers integrated into CoinCasino are independently licensed and regulated — often by multiple jurisdictions. Pragmatic Play, Evolution Gaming, and Play'n GO all hold licenses from the MGA and/or UKGC, meaning the games themselves are audited to standards that exceed the platform license requirements. Provably fair games use blockchain-based verification, adding another layer of trust independent of any licensing authority.
Security Measures
CoinCasino employs SSL encryption to protect all data transmitted between players and the platform. Cryptocurrency transactions are secured by the underlying blockchain networks, and the platform does not store private keys or wallet credentials. For fiat transactions processed through card payments, standard security measures including identity verification, one-time codes, and multi-factor authentication are applied.
Players are encouraged to enable two-factor authentication (2FA) on their accounts for additional protection. The platform supports standard responsible gambling tools including deposit limits, session time limits, and self-exclusion options accessible through account settings.
Customer Support
CoinCasino provides customer support through live chat available on the website, email support, and an active Telegram community. During testing, live chat response times averaged around 20 minutes, which is reasonable for a crypto casino but not instant. Email responses typically arrive within a few hours. The Telegram channel is also a source for exclusive promotions and community interaction.
For account-specific issues, withdrawals, and bonus inquiries, live chat is the recommended channel. The support team handles questions about deposits, bonus terms, game issues, and technical problems. For complex disputes, escalation to a senior support agent is available.
Trustpilot & Reputation
As of 2026, CoinCasino has 178 reviews on Trustpilot with mixed ratings. Positive feedback focuses on fast payouts, smooth sign-up process, and generous welcome bonus. Negative reviews mention issues with bonus wagering terms being hard to complete, delays on larger withdrawals requiring manual verification, and occasional slow support responses during peak times.
This mixed profile is typical for crypto casinos operating under offshore licenses. The key takeaway: read the bonus terms carefully before depositing, start with smaller amounts to test the withdrawal process, and enable 2FA immediately after registration to protect your account.